Contact us before returning an item
Please contact Pullexa before sending anything back. Return eligibility, timing and instructions depend on the item and are governed by the Refund Policy shown on our store.
Customer service
Returns & Refunds
We want issues handled clearly and consistently. Contact us first and we will point you to the correct next step.
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Keep the item as received
Until we provide instructions, keep the product, packaging, accessories and any included materials in the condition in which they were received.
Tell us promptly
If an item arrives damaged, incorrect or materially different from the order, contact us with the order number and clear photos so the issue can be reviewed.
Refund terms
For the complete terms that apply to returns, cancellations and refunds, review the store Refund Policy. The policy controls if there is any difference between this overview and the formal policy.
Need assistance?
We can review your order
Include your order number and a short description of the issue so we can help faster.